A technician works on the electrical box of an outdoor heat pump unit on a roof

Food service

Cold and comfort for restaurants and restaurant chains

Client: Food service
Services: Installation, maintenance, breakdown repair
Key figure: Positive and negative cold

The problem

A restaurant depends on its cold storage and its atmosphere. Whether it's a single restaurant or a chain that entrusts us with all its sites, nothing can slip: not the cold room, not the dining room.

What we did

Small, medium and large cold rooms, at positive or negative temperatures
Heating or cooling of the dining room to keep the right atmosphere
One point of contact for all of a chain's sites, with the same level of service everywhere
Maintenance visits and breakdown repairs, with a technician who already knows the site

The project in detail

How the job went

The context

A restaurant lives on two things customers rarely see and always feel: its cold storage and its atmosphere. If the cold room drifts, food is lost and the kitchen stops. If the dining room is too hot or too cold, guests leave earlier and think twice before coming back. Restaurants and restaurant chains call us because they cannot afford for either to fail. Some are a single site with one cold room; others are chains that entrust us with all their sites, which adds a third requirement: the same level of service everywhere, whatever the town.

Our work

We install and maintain cold rooms of every size, from small to large, at positive temperatures for fresh produce and at negative temperatures for frozen goods. In the dining room, we handle heating or cooling so the atmosphere stays right in every season. For a chain, there is one point of contact for all the sites instead of a different company in each town, so a manager knows who to call and the person who answers already knows how the group's sites are built. Maintenance visits are planned, and breakdowns are repaired by a technician who already knows the site, which saves the time of explaining the equipment from scratch each time. We arrive in a fully equipped van and repair on the spot whenever possible.

The result

The result is cold rooms at the right temperature, a comfortable dining room and a repair technician who answers right away. Food service is the sector that uses our services the most, which makes sense: in this trade, a call in the middle of service has to be answered at once. Our advice to restaurant owners is the same as for everyone else: do not wait for the breakdown. A cold room that is serviced regularly shows its weak points before it fails, and every visit ends with a service record that includes the leak-tightness record the regulations require.

What changed

Cold rooms at the right temperature, a comfortable dining room, and a repair technician who answers right away. Food service is the sector that uses our services the most.

Other projects

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