A customer called us: nobody has serviced their system for two years, and now it has broken down. We didn't install it, and that's not a problem.
A customer called us because their system had stopped. Nobody had serviced it for two years, and it had now broken down. We had not installed it, and that does not matter: a heating or cooling system does not care who fitted it, it just needs someone who understands it. Two years without maintenance means nobody has checked the settings, the wear, or the effect of a power cut. When a machine in that state stops, the cause is rarely small.
We began with a survey and a diagnosis on site. The finding was clear: the compressor had failed. We wrote a detailed quote listing everything that needed attention, not only the compressor, and the customer signed it, so they knew exactly what they were agreeing to before the work began. We then ordered the part from our suppliers, removed the old one and fitted the new one. We only fit new equipment, never second-hand parts, because nobody can guarantee a part whose history of shocks and misuse is unknown. Every step was written down, from the diagnosis to the final check.
The system works again and, from now on, it is monitored. We also proposed a maintenance plan so that the same thing does not happen again: regular visits to check the settings, test each component and produce an activity report. That is the pattern behind many breakdown calls: the fault is expensive because maintenance was skipped, and the repair is only half the job. The other half is making sure the next visit happens before the next breakdown, so that the customer does not have to call us in an emergency a second time.
The system is working again and, from now on, it's monitored.
IT company
A floor that cools in summer and heats in winter, plus radiators in the offices.
Read the projectFood service
Cold rooms of every size and a dining room at the right temperature.
Read the projectHealthcare
MRI scanners, cold rooms and heating that must stay within their settings.
Read the projectTell us what you need. We'll call you back, then either come out for a survey or send you a written quote.
