The context
Some homeowners come to us after a study that was wrong from the start, either too big or too small. The two mistakes look different but both cost money: an oversized heat pump consumes far more than it should, month after month, and an undersized one never reaches the right temperature and keeps breaking down. One owner had a 14 hp heat pump that used an enormous amount of energy, when 8 hp would have been enough. A château had 12 hp when it needed 18. In both cases the installation ran, but not the way it should have.
